Introduction
FellMedia Oy values the privacy of its customers and is committed to protecting personal data. This Privacy Policy explains how we process personal information, including what information we collect, for what purposes we use it, and how we protect it. We comply with the Finnish Data Protection Act and the EU General Data Protection Regulation (GDPR) in all our personal data processing activities.
1. The controller
Information about the controller:
- Name: FellMedia Oy
- Business ID: 3458433-1
- Address: Satamakatu 15A 42, Finland
- Email: info@fellmedia.fi
- Telephone: +358
2. Collection of personal data
2.1. Data to be collected
The collection of personal data may include the following information:
- Contact information: name, e-mail address, telephone number, postal address
- Company information: company name, business ID, address, contact person
- Website Usage Data: IP address, cookie information, browser type and version, user interface, time of visit, page access time
- Service data: customer relationship information, purchase history, service requests, feedback, reviews
- Marketing information: newsletter subscription, marketing consents and opt-outs
2.2. Collection methods
Personal data is collected in different ways:
- Information provided by the customer: at registration, contact forms, orders and other direct contacts
- Automatically collected data: cookies and analytics tools
- Information from third parties: marketing partners and social media platforms
3. Purposes of processing of personal data
3.1. Customer Relationship Management and Service Delivery
Personal data is used to provide services and manage the customer relationship, such as:
- Providing and adapting services to customer needs
- Providing customer service
- Handling customer feedback and surveys
3.2. Marketing and Communication
Personal data may be used for marketing purposes, including:
- Providing personalised marketing content
- Sending newsletters and campaigns
- Market research and customer satisfaction surveys
3.3. Analytics and Website Development
Data analysis and website development:
- Improving the user experience
- Website usage analysis and optimisation
- Service development and quality control
3.4. Compliance with legal obligations
FellMedia Oy may process personal data in order to comply with legal obligations and the requirements of public authorities.
4. Retention of personal data
Personal data will only be kept for as long as necessary for the purposes described in this Privacy Policy or as required by law.
4.1. Storage periods
- Customer data: retained for the duration of the customer relationship and thereafter for the statutory period
- Marketing data: retained until the customer withdraws consent or a marketing ban takes effect
5. Protection of personal data
FellMedia Oy uses appropriate technical and organizational measures to protect personal data from unauthorized access, loss or damage.
5.1. Safeguard measures
- Security methods: firewalls, encryption techniques, access management
- Training: data protection and security training for staff
- Contracts: data protection requirements with third parties
6. Cookies and Tracking Technologies
FellMedia.fi uses cookies and other tracking technologies to improve your website experience and to target marketing.
6.1. Cookies
Cookies are small files that are stored on your device. They can be:
- Necessary cookies: enable basic website functionality
- Analytics cookies: analyse the use of the website
- Marketing claims: targeting advertising
6.2. Cookie Management
You can control the cookie settings in your browser and block the use of cookies, but this may affect the functionality of the website.
7. Disclosure and Transfer of Data
FellMedia Oy will not disclose personal data to third parties without your consent, except in cases required by law or to partners necessary to provide the service.
7.1. Third Parties
- Service providers: e.g. payment services, marketing services
- Public authorities: disclosures required by law
7.2. Transfer of data outside the EU/EEA
Personal data will not be transferred outside the EU/EEA without appropriate safeguards.
8. Your rights
You have the right to influence how your personal data is processed. You can exercise the following rights where the law allows:
8.1. Right of inspection
You have the right to check what personal data we have collected about you and how it is processed. You can request access to your information at any time. We will endeavour to respond to requests as soon as possible and at the latest within the time required by law.
8.2. Right to rectification of data
If you find any incorrect or incomplete information, you have the right to ask for it to be corrected. You can contact us to correct the information and we will make the necessary changes without delay.
8.3. Right to Data Erasure
You can request the deletion of your personal data if it is no longer needed for the original purpose or if you have withdrawn your consent. However, please note that legal obligations may prevent the deletion of certain data.
8.4. Right to Restrict Processing
You have the right to restrict the processing of your personal data in certain circumstances, for example if you contest the accuracy of the data or if the processing is unlawful. In such cases, your data will be kept but not processed without your consent.
8.5. Right to Object to Processing
You have the right to object to the processing of your personal data if the processing is based on our legitimate interest. We will stop processing unless we have a legitimate reason for continuing to do so.
8.6. Right to Data Portability
You have the right to receive the personal data you provide to us in a structured, commonly used and machine-readable format, and to transfer it to another controller if technically feasible.
9. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to improve your user experience and analyse web traffic. Cookies are small text files that are stored on your device and enable the functionality of the website.
9.1. Types of cookies
- Necessary Cookies: these cookies are necessary for the basic functionality of the website and enable, for example, login and shopping cart functionality.
- Analytics cookies: we use analytics cookies to understand how users interact with our website. This helps us to improve the functionality and content of the site.
- Marketing messages: marketing messages help us to provide you with more personalised ads and campaigns.
9.2. Cookie Management
You can control the use of cookies in your browser settings and disable non-essential cookies. However, please note that disabling or blocking cookies may affect the functionality and user experience of the website.
10. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy as necessary. Any changes will be posted on our website, and we encourage you to periodically review this Privacy Policy for changes.
11. Contact information
If you have any questions or concerns about our privacy policy or the processing of your personal data, please contact us:
FellMedia Oy
Email: info@fellmedia.fi
Phone: +358